Background

Report Maintenance

Introducing My Property File – The new way to report maintenance issues

My Property File is our new online maintenance reporting system, that allows our tenants to report any issues at their property to us, straight from their phone, in just a few simple steps. Allowing us to ensure all repair work is carried out and issues are resolved quickly.

How you, as one of our tenants, can benefit from Property File:

  • 24-hour repair reporting system and access to all of your important documents and information
  • Not sure whether an issue is your responsibility? My Property File will alert you to issues that are your responsibility to repair and guide you through fixing them
  • Stay informed with notifications of important updates, like an inspection date, sent straight to your phone

If you’re renting a property with us and wish to report a maintenance issue, please click this link

 

My Property File Maintenance Reporting FAQ’s

Can I report maintenance issues by calling the office?

Our new My Property File maintenance reporting system is simple to use and helps speed up the process of resolving the issue, so we do ask that you report any issues through the system. Issues can either be reported online by clicking here https://smeatonhomes.propertyfile.co.uk/tenant or through the app which can be downloaded for free from the app store.

I have an urgent issue, should I call the office?

My Property File will help you to identify if an issue is urgent and advise on how to proceed.

Will I be updated on the progress of my issue?

Yes, My Property File will keep you informed with updates regarding the repair, so you’ll know exactly what’s happening and when.

What if I can’t report an issue for some reason?

If you are struggling to use the app or online maintenance reporting system, please contact our office on 01752 222060